A1 Enterprise recently got approval for the development of a claims management system. The company is a privately owned convenience and fuel retailer. It operates around 80 stores and has more than a thousand employees through its stores and other related businesses. The company continues to grow over the years and have a proven track record when it comes to providing great customer service.
The company required that their current business processes be more streamlined with the aid of a software such as A1 Tracker. Two specific modules were presented to them and this includes the claims management system and the (COI) Certification of Insurance module. A1 Tracker can handle several modules in one platform depending on the preference of the company and their needs.
Claims Management System
A1 Enterprise does not only develop software but also portals. A portal is programmed mainly for data collection and the data will be stored in the database of A1 Tracker. Portals are very useful for employees and claimants to submit their claims; they are also accessible from anywhere and anytime even from a mobile device. Portals can be programmed to collect specific data for claims management such as insurance provider, coverage, liability, pictures to support a claim, details about the insured party, amount type, costs and any other information that needs to be obtained. This data will help claims managers identify and track from when the claims are submitted to closed.
Instead of running reports manually, a claims management system in A1 Tracker will help run automated reports, or period specific reports and generate claim financial reporting. These reports can not only cover the general ledger but also specific details regarding a claim or a record.
Claim analytics is also possible with A1 Tracker. It will help managers to perform root cause analysis and see trends in a specific period of time. A dashboard will help in highlighting relevant data for further analysis.
Notifications is one of the most useful features in A1 Tracker. From the time a claim is filed through the portal, to investigation, adjudication and completion;they can also be customized to include notifications for multiple recipients such as claimants and third parties like litigation staff.
For every record created in the module, files relating to that record may be uploaded to A1 Tracker. It would also be easy to track notes made by claim managers along with communication history to and from the claimant.
Other features such as follow-ups based on calendar dates are also available in the system. The process that the company had before will now be made easier and faster through the use of a claims management software.
Certificate of Insurance Module
Another module presented for the company is the COI insurance certificate module. The module provides almost the same functionality as the claims module. However it can be configured to meet specific requirements such as insurance certificate renewal reminders. These notifications can be set up inside A1 Tracker. Notifications may be sent not only to insurance managers but also to vendors and agents before a certificate expires. The process for setting up the notifications is very easy.
A reporting tool is also available to help identify active and overdue certificates. This will help managers work with their team to maintain corporate insurance compliance. The same reporting mechanism is also available to identify the rate of productivity such as Insurance Agents handling insurance certificates.
Lastly, a COI portal was developed for the company to help vendors and agents submit updated insurance certificates. This can also be accessed and submitted by them using mobile devices. It would help in the efficiency of every insurance agent. Not only that, it will help maintain the needed insurance compliance.
A1 Enterprise has built heavyweight systems for several companies over the years. Each system is made uniquely dependent on the customer’s requirements and needs. To learn more about A1 Tracker and other features, schedule a demo today.